Privacy Policy

1. Introduction

National Access, LLC ("National Access," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.natlaccess.com (the "Website") or use our services.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Website.

Our Commitment to Privacy

We respect your privacy and are committed to transparency about our data practices. We comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and similar privacy laws in Virginia, Colorado, Connecticut, Utah, Montana, Oregon, Texas, and other states.

2. Information We Collect

We collect several types of information from and about users of our Website.

2.1 Information You Provide to Us

Contact Information:

• Full name
• Email address
• Phone number (mobile and/or landline)
• Mailing address
• Company name and business information

Communications:

• Information contained in inquiries, contact form submissions, and other communications you send to us
• Feedback, suggestions, or other input you provide

Marketing Preferences:

• Your consent to receive marketing communications
• Communication preferences

2.2 Information Collected Automatically

When you access the Website, we and our third-party service providers automatically collect certain information:

Device and Usage Information:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Device type, model, and identifiers
• Pages visited, date and time of visits, time spent on pages
• Referring/exit pages and URLs
• Click-stream data and other usage information

Location Information:

• General geographic location (city, state, country) derived from your IP address

Cookies and Similar Technologies:

• Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 9)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Business Partners:

• Law firms or attorneys who refer clients to our services
• Professional associations and industry organizations

Public Sources:

• Publicly available information from government records or public databases

Service Providers:

• Analytics providers
• Advertising networks
• Marketing platforms

2.4 Categories of Sensitive Personal Information

We may collect the following categories of sensitive personal information as defined under applicable state laws:

• Social Security numbers, driver's license numbers, or government-issued identification numbers (Portal users only, not collected via the Website)
• Financial account information (Portal users only)
• Precise geolocation data (only if you enable location services)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Primary Business Purposes

Service Delivery:

• To respond to inquiries and provide information about our services
• To communicate with you about your requests
• To process applications for our services
• To provide customer support

Business Operations:

• To operate, maintain, and improve the Website
• To analyze usage trends and preferences
• To develop new features, products, and services
• To conduct internal research and development

Marketing and Communications:

• To send you marketing communications (with your consent where required)
• To provide information about services, promotions, and events
• To conduct surveys and gather feedback

Legal and Compliance:

• To comply with legal obligations and regulatory requirements
• To protect our rights, privacy, safety, or property
• To enforce our Terms of Service and other agreements
• To prevent fraud and security incidents

3.2 Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent (e.g., opting in to marketing communications)
• Contract Performance: When necessary to provide services you've requested or enter into agreements
• Legitimate Interests: To operate our business, improve our services, prevent fraud, and ensure security
• Legal Obligation: To comply with applicable laws, regulations, legal processes, or governmental requests

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Categories of Service Providers:

• Website hosting and infrastructure providers
• Analytics and data analysis services
• Customer relationship management (CRM) platforms
• Email and SMS communication platforms
• Marketing and advertising services
• IT support and security services
• Payment processors (Portal users only)

Our Commitments: Service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your information.

4.2 Business Partners

Law Firms and Attorneys:

• We share information with law firms and attorneys when you inquire about financing services for legal matters
• Information is shared only with your consent or as necessary to fulfill your request

4.3 Corporate Transactions

Business Transfers:

• In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity
• We will notify you via email or prominent notice on the Website of any change in ownership

4.4 Legal Requirements and Protection

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service, Privacy Policy, or other agreements
• Protect the rights, property, or safety of National Access, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Respond to claims that content violates the rights of third parties

4.5 With Your Consent

We may share information for other purposes with your explicit consent or at your direction.

4.6 Aggregated and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information is not considered personal information under applicable privacy laws.

5. Your Privacy Rights and Choices

5.1 Universal Rights

Regardless of your location, you have the following rights regarding your personal information:

• Access: Request confirmation of whether we process your personal information and access to such information
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-Out of Marketing: Unsubscribe from marketing emails or text messages at any time

5.2 How to Exercise Your Rights

To exercise any of these rights, you may:

• Email: privacy@natlaccess.com
• Phone: (855) 997-2535
• Mail: National Access, LLC, Privacy Team, 8791 So. Redwood Road, Suite 150, West Jordan, UT 84088
• Online Form: [Link to request form]

6. State-Specific Privacy Rights

6.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Additional Rights:

Right to Know: You have the right to request specific details about the personal information we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Categories of sources from which information was collected
• Business or commercial purpose for collecting information
• Categories of third parties with whom we share information
• Specific pieces of information collected about you

Right to Delete: You have the right to request deletion of personal information we collected from you (subject to certain exceptions)

Right to Correct: You have the right to request correction of inaccurate personal information

Right to Opt-Out: You have the right to opt-out of:

• Sale of personal information
• Sharing of personal information for cross-context behavioral advertising
• Profiling in furtherance of decisions that produce legal or similarly significant effects

Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide services or goods you requested

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Categories of Personal Information Collected (Past 12 Months):

• Identifiers (name, email, phone, IP address)
• Commercial information (inquiries, service interests)
• Internet/electronic activity (browsing history, usage data)
• Geolocation data (general location from IP address)
• Professional/employment information (business name, role)

California Shine the Light: California residents may request information about disclosures of personal information to third parties for direct marketing purposes. Contact us at privacy@natlaccess.com.

6.2 Virginia Residents (VCDPA)

Virginia residents have the right to:

• Confirm whether we process your personal data and access such data
• Correct inaccuracies in your personal data
• Delete personal data provided by or obtained about you
• Obtain a copy of your personal data in a portable format
• Opt out of targeted advertising, sale of personal data, and profiling for decisions with legal effects

6.3 Colorado Residents (CPA)

Colorado residents have the right to:

• Confirm whether we process your personal data and access such data
• Correct inaccuracies in your personal data
• Delete personal data you provided to us
• Obtain a copy of your personal data
• Opt out of targeted advertising, sale of personal data, and profiling for decisions with legal effects

6.4 Connecticut Residents (CTDPA)

Connecticut residents have the right to:

• Confirm whether we process your personal data and access such data
• Correct inaccuracies in your personal data
• Delete personal data you provided to us
• Obtain a copy of your personal data in a portable format
• Opt out of targeted advertising, sale of personal data, and profiling

6.5 Utah Residents (UCPA)

Utah residents have the right to:

• Confirm whether we process your personal data and access such data
• Delete personal data you provided to us
• Obtain a copy of your personal data
• Opt out of targeted advertising and sale of personal data

6.6 Other States

Residents of Montana, Oregon, Texas, and other states with comprehensive privacy laws have similar rights. Please contact us at privacy@natlaccess.com for information specific to your state.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

Technical Safeguards:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security monitoring and logging
• Firewall protection and intrusion detection systems
• Regular security testing and vulnerability assessments

Organizational Safeguards:

• Access to personal information limited to authorized personnel on a need-to-know basis
• Confidentiality agreements with employees and contractors
• Regular security training for personnel
• Incident response and breach notification procedures
• Regular review and update of security practices

Physical Safeguards:

• Secure facilities with restricted access
• Environmental controls and protections

7.2 Third-Party Security

We require third-party service providers to maintain appropriate security measures and protect personal information in accordance with industry standards and applicable laws.

7.3 Limitations

7.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities in accordance with applicable laws, typically within 72 hours of becoming aware of the breach when required by law.